1. Who We Are

Visa Nest ("we", "us", or "our") is an independent visa and business setup consultancy. Our website is located at https://visanest.net. We provide guidance on Indonesia visa applications, KITAS residency, PT PMA company registration, and related services.

2. Information We Collect

We may collect the following types of information when you use our website or contact us:

•Contact information you voluntarily provide: name, email address, phone number, WhatsApp number
•Passport and travel document information provided when requesting visa guidance
•Case details: nationality, visa type, travel dates, purpose of visit
•Website usage data collected automatically through analytics tools (Google Analytics, Microsoft Clarity)
•Communication records: WhatsApp messages and email correspondence related to your case

3. How We Use Your Information

We use your information to:

•Provide Indonesia visa guidance, case review, and document preparation support
•Communicate with you regarding your case via WhatsApp or email
•Improve our website and services using anonymised analytics data
•Respond to enquiries submitted through our website or contact channels
•Comply with applicable legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

•Indonesian immigration authorities or authorised agents as required for your visa or KITAS application, with your explicit consent
•Service providers who assist us in delivering our services (e.g., document handling, authorised agents)
•Government authorities where legally required

5. Cookies & Analytics

Our website uses cookies and third-party analytics tools including Google Analytics 4, Google Tag Manager, and Microsoft Clarity to understand how visitors use our site. These tools may collect anonymised data about your browsing behaviour on our site. You can disable cookies through your browser settings.

6. Data Retention

We retain your case information for as long as necessary to provide our services and comply with our legal obligations. You may request deletion of your data by contacting us at the details below.

7. Your Rights

You have the right to:

•Request access to the personal data we hold about you
•Request correction of inaccurate personal data
•Request deletion of your personal data (subject to legal requirements)
•Withdraw consent for processing at any time
•Lodge a complaint with the relevant data protection authority

8. External Links

Our website contains links to external websites, including official Indonesian government portals. We are not responsible for the privacy practices of external sites. We recommend reviewing the privacy policy of any external site you visit.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access or disclosure. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related enquiries, contact Visa Nest via:

WhatsApp: +971 54 237 7867
Website: visanest.net/contact